Q. When is the leasing center open?
A. Our office hours are Monday through Friday from 9:00 am to 6:00 pm and Saturday from 10:00 am to 5:00 pm. Sunday hours of operation are seasonal. From Memorial Day through Labor Day, our office is open from 1:00 pm to 5:00 pm; otherwise, the office is closed on Sundays. The office is open on all holidays except for Thanksgiving Day, the afternoon on Christmas Eve, Christmas Day, New Year's Day, and Easter Sunday. At times, we may have extended hours or after-hour events. Should you be unable to visit during our scheduled hours, please let us know so we may have the opportunity to accommodate your schedule.


Q. Is this a pet-friendly community and, if so, what is the policy?
A. Yes, we are pet-friendly! Up to two animals are allowed per apartment home with a combined weight limit of 80 pounds. A non-refundable fee and monthly pet rent apply to each animal. Some dog breed restrictions apply due to their aggressive nature, and certain exotic pets are not permitted.
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QWhy are there price ranges for the same floor plan and how do I know what the actual cost will be for a specific apartment?
A. Rental rates are subject to change daily and may vary based on move-in date, desired lease length, and specific apartment features. If you would like to discuss your options in detail, our professional leasing team will personally assist you with finding the best apartment home to fit your needs.
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QWhat are the application requirements?
A. See Application Requirements


QWhat amount can I expect to pay for my security deposit?
A. The security deposit amount ranges from $150 to the equivalent amount of one month’s rent, depending on credit history. If an increased security deposit is owed, you may be eligible for our security deposit payment program, called RentOpt.


QWhat is RentOpt?
A. RentOpt is an innovative program designed to help applicants who don’t have perfect rental and credit history and are required to pay an increased security deposit. It is designed to give you greater flexibility, lower your upfront security deposit payment, and allow you to move into your new home faster and easier.
See RentOpt for more details.


QWill I need to purchase renter’s insurance?
A. Renter's insurance is complimentary and provided to all residents. Should you prefer to acquire additional coverage, you are certainly entitled to do so. Please ask for policy details.


QHow can I apply for a position with the property/company?
A. Thank you for your interest in joining our team of professionals! Please visit to browse opportunities and to apply.

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Mar 27

Crystal Lake Townhomes

3801 Palladium Drive
Greensboro, NC 27410
(336) 967-9526

Office Hours

  • Monday - Friday: 9:00AM to 6:00PM
  • Saturday: 10:00AM to 5:00PM
  • Sunday: Closed

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